Your data rights

Do it yourself

• Export everything. Settings, then Download my data. You get one JSON file with your profile, metrics, entries, goals, plans, notes, meals and teams, in readable form. It never includes other people’s data or secrets.
• Correct data. Edit any value, goal, metric or profile field in the app, or ask a connected assistant to.
• Delete your account. Settings, then Delete account, and type your email to confirm. Every row you own is removed at once. Teams you own pass to another member. This cannot be undone.
• Withdraw access. Disconnect an assistant, revoke an ingest key, or leave a team from Settings. Each takes effect immediately.

Your rights by region

EU, EEA and UK (GDPR)

You have the right to access, rectify, erase, restrict, port and object, to withdraw consent at any time without affecting earlier processing, and not to be subject to solely automated decisions with legal effect (we make none). You may complain to your supervisory authority.

India (DPDP Act, 2023)

You have the right to access a summary of your data and who it is shared with, to correct and erase it, to withdraw consent, to grievance redress, and to nominate someone to exercise these rights if you die or cannot. Write to the Grievance Officer at [email protected] with “Privacy grievance” in the subject line.

Elsewhere

We apply the same rights to everyone, including residents of US states with privacy laws. We do not sell or share personal data for advertising, so there is nothing to opt out of.

Make a request

1. Email [email protected] from the address on your account, with a subject such as “Data request”.
2. Say what you want: a copy, a correction, deletion, or to restrict or object to something.
3. We may ask you to confirm your identity. We do this so nobody else can get your health data.
4. We reply within 30 days. If a request is complex, we may take up to 60 more and will say why.

We do not charge for requests unless they are clearly unfounded or excessive. We may refuse part of a request where the law allows, and we will tell you why and how to appeal.

Deleted means deleted

Deletion removes your rows from the live database straight away. Encrypted backups roll off within 35 days, and are not read or restored except for disaster recovery. Records the law makes us keep are limited to those the law names. Aggregate counts that cannot identify you may remain.

Contact

Data and legal: [email protected]. Security reports: [email protected]. See also the privacy policy.

AISOLO Technologies Private Limited, 1003, Kamdhenu Commerz, Sector 14, Kharghar, Navi Mumbai 410210, Maharashtra, India.